FAQs - General Insurance Questions & Answers
Q: How does it work?
A: We take a few basic details from you. These details are then processed by our
state of the art instant ‘quotation-search-engine’. Within a few seconds all the
relevant insurance products of insurers are presented on a single page for you to
review.
Q: How does your instant ‘quotation-search-engine’ work?
A: GluayGluay.com uses the data supplied by you to find matches with all our insurance
merchants’ products. You will get instant and real-time quotes as we work directly
with insurers.
Q: How long does the process take?
A: It is hardly less than 2 minutes. You fill in your details and we provide you
with a comparative list of products almost instantaneously. With GluayGluay.com
you no longer need to walk the high street or search for product providers individually.
That could take you hours or even days. Why waste time and money when you can search
here online in minutes.
Q: How useful is it to me?
A: Imagine dealing with 5 different insurers, understanding their products, comparing
them in different presentation formats and then selecting the one which you think
is the best. We do all this ground-work for you and thus save your time, efforts
and valuable money. The ultimate power of choosing the best insurance deal still
remains with you.
Q: Do you provide a telephone support on GluayGluay.com?
A: Yes. If you face difficulties using our website or have a complaint, you can
call us at 02-268-8222 or email us at support@gluaygluay.com
Q: How much does it cost me?
A: We charge no money from our visitors for using our website. Our service is absolutely
FREE!
Q: Who do you work with?
A: To ensure that you find the right product, we work with a range of trusted insurance
providers to provide a real breadth of coverage across the marketplace. Please see
list of our insurance partners on the homepage.
Q: Is GluayGluay.com an Insurance Broker or an Insurance Company?
A: We are a licensed non-life insurance broker, not an insurance company.We, as
a broker, provide you with as much information as we can about the product options
available through the site. You take out your insurance policy from insurance company
through GluayGluay.com
Q: Where are my policy documents?
A: Your document policy will be sent to you via registered mail within 5 working
days after your policy has been received from the insurance company.You can always
contact our customer service representatives to check the current status of your
policy
Q: You still haven't answered my question
A: If we didn't manage to answer your question in our frequently and not so frequently
asked questions, just drop us an email at support@gluaygluay.com or call our customer service center
at 02-268-8222.